The definition of e-government range from “the use of information technology to free movement of information to overcome the physical bounds of traditional paper and physical based systems” to “the use of technology to enhance the access to and delivery of government services to benefit citizens, business partners and employees.”
Ultimately, e-government aims to enhance access to and delivery of government services to benefit citizens. More important, it aims to help strengthen government’s drive toward effective governance as well as increased transparency to better manage a country’s social and economic resources for development.
In Malaysia, the implementation of e-government was initiated by the introduction of Multimedia Super Corridor (MSC) in 1996 with the intention of leading the country to the Information Age. E-Government in Malaysia seeks to enhance the convenience, accessibility and quality of interactions with the public and businesses at large. Citizens and businesses are also able to transact with the government anywhere and anytime at their convenience. Human capital development is an important tool to nurture leaders for the future as well as in the development of socio-politics and economy of a country. Therefore, Malaysia government is granted with a unique chance to enhance public sector human capital development via the implementation of e-Learning. The time and distance barriers that are faced in the conventional way of training are removed through e-Learning.
By the emergence of Internet, the traditional way of recruitment has been revolutionized. The e-Recruitment application recognizes a variety of associated benefits. For instance, organizations are allowed to bypass traditional means of vacant advertising as well as agency commissions through integrating careers sub-sections into their websites.
The main goals of e-Government are to improve the quality of public services and the efficiency of administrative work. But, it does not allow citizen participation in local government administration such as policy making and implementation processes using ICT. Through e-Democracy, local governments in Japan are now making their own policy of area management based on discussions with the local citizens rather than looking to the central government. This e-Democracy should also be implemented in Malaysia so that government can hear the real voice of citizens’ heart and have more support from citizens when introducing new policies.
There is a growing recognition that e-Government is not just about technology but about harnessing technology and making services available anytime and anywhere. The convenience of e-Government has benefited both the government and local citizens.
Related links:
http://www.intanbk.intan.my/psimr/editorial.htm
http://www.apdip.net/publications/iespprimers/eprimer-egov.pdf
http://www.intanbk.intan.my/psimr/articles/Article1%20-%20Full.pdf
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